Customer Support Center

Below we have answered some of the most popular questions asked by our clients, if you have a question that is not listed below, please click on the blue icon located on the bottom right of your screen and we will be happy to assist you.

Frequently asked questions

As a newly constructed building settles on its foundation’s, there can be significant knock-on effects on its structure and finish. Problems can range from major shifts of the building’s structure to a cupboard sticking or drains not functioning properly. 

A new home warranty is a 10 year insurance policy which protects buyers of new homes from structural defects. Having a new home warranty in place may give potential buyers peace of mind that their new build home has been built to the highest standards.

It is also a condition of most mortgage applications that a structural warranty is in place for newly built or converted properties. 

The NHBC is the UK’s leading warranty and insurance provider for UK house-building for new homes. The HNBC is a non-profit distributing company limited by guarantee, their primary objective is to give homeowners confidence in the quality of new-build homes.

NHBC provide key stage inspection services, consisting of Foundations, Superstructure, First-fix, Pre-handover and Drains, the NHBC also provide guidance and training to builders throughout the UK

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Local Authority Building Control (LABC) is a not-for-profit membership organisation that represents all local authority building control teams in England and Wales.

LABC aim is to provide complete support for your structural warranty and building control needs. 

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Established for over 20 years, Premier Guarantee has covered over £57 billion worth of properties across the UK, Ireland and Europe with multiple offices across England and Europe.

Premier Guarantee has over 300 employees that work across the country, supporting their clients with their construction projects and delivering structural warranty solutions for all types of residential and commercial builds.#

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We don’t take a percentage of any compensation forthcoming, the settlement figure is agreed between you and your builder and how payments are made.

Building Regulations ensure that new buildings, conversions, renovations and extensions (domestic or commercial) are going to be safe, healthy and high-performing.

Detailed regulations cover specific topics including: structural integrity, fire protection, accessibility, energy performance, acoustic performance, protection against falls, electrical and gas safety.

They also lay standards for drains, ventilation, protection against the ingress of water and protection against contamination including methane and radon gas.  

The Building Regulations,are defined by the English and Welsh governments.

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It totally dependent on the size and condition of your new home, on average your inspector will take approximately between 4 and 6 hours to conduct a professional snagging survey, with defect reports issued within 24 hours.